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We are seeking a highly skilled and experienced Customer Success Specialist to join our team at Oracle. As a key member of our Education Services team, you will play a critical role in helping our customers achieve success with our NetSuite solutions.
Key Responsibilities- Deliver High-Quality Training: Design and deliver instructor-led onsite and virtual end-user training to customers, ensuring they have the knowledge and skills needed to maximize their investment in NetSuite.
- Assess Customer Training Needs: Work with customers to understand their training requirements and develop custom curriculum and materials to meet their needs.
- Develop Learning and Reference Materials: Create high-quality learning and reference materials, including written and e-learning tutorials, to support customer training.
- Deliver Additional Services: Provide additional services such as Train the Trainer, Pre-UAT Training, and Post Go Live Support Training to customers.
- Collaborate with Implementation Team: Work closely with the implementation team to ensure seamless delivery of training services to customers.
- Stay Up-to-Date on Product Knowledge: Continuously update your knowledge of NetSuite products and services to ensure you can provide expert training and support to customers.
- Minimum 2 Years in Technology Industry: Experience working in the technology industry, with a focus on training and adoption.
- Strong Presentation and Training Skills: Excellent presentation and training skills, with the ability to engage and motivate audiences.
- Understanding of Industry Standards: Knowledge of common industry standards and best practices related to ERP and business process training.
- Language Skills: Full professional proficiency in English and Spanish, with the ability to communicate effectively with customers and colleagues.
- Travel Requirements: Ability to travel up to 40% of the time to deliver onsite training to customers.
As a Customer Success Specialist at Oracle, you will have the opportunity to work with a talented team of professionals who are passionate about helping customers succeed. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.
