IT Process Specialist

hace 2 días


Monterrey, Nuevo León, México Comforcehealth A tiempo completo
IT Processes Specialist Job Description

Innova Solutions is seeking a highly experienced IT Processes Specialist to join our team. As an IT Processes Specialist, you will be responsible for defining and implementing IT processes aligned with best practices and global standards.

Key Responsibilities:
  • Develop and implement IT processes to ensure efficient IT operations.
  • Monitor and measure the performance of IT processes to identify areas for improvement.
  • Manage IT services, including Incident, Problem, Change, Business Relationship, and Project Management.
  • Oversee platform management and resolve technical issues efficiently.
  • Lead and execute IT projects to ensure alignment with organizational goals.
Requirements:
  • Expertise in ITIL Processes and ISO 20000 standards.
  • Proven experience in process definition and implementation in complex environments.
  • Strong ability to measure and monitor process performance.
  • Experience in IT Services Management.
  • Solid project management skills.
  • General knowledge of cybersecurity principles and practices.
Preferred Qualifications:
  • Advanced certifications in ITIL or ISO 20000.
What We Offer:
  • Competitive salary range: 1,061,000 MXN – 1,248,000 MXN Per Year.
  • Benefits package, including medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), and flexible spending account (FSA).

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.


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