Community Manager

hace 1 mes


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

Job Title: Community Moderator

About the Role:

We are seeking a highly skilled and experienced Community Moderator to join our team at Lionbridge. As a Community Moderator, you will play a crucial role in maintaining a positive and respectful gaming community, ensuring that our players have a great experience.

Key Responsibilities:

  • Forum and Social Media Moderation: Monitor and moderate player interactions on game forums, social media, and other community platforms to ensure compliance with community guidelines.
  • Player Assistance: Provide friendly and professional assistance to players, answering their questions, addressing concerns, and guiding them to relevant resources.
  • Conflict Resolution: Manage and resolve conflicts and disputes within the community, encouraging positive interactions and cooperation.
  • Content Reporting: Report and document inappropriate content, behavior, and issues to the Community Manager for further action.
  • Community Engagement: Participate in community discussions, build relationships with players, and help foster a sense of belonging.
  • Event Support: Assist in organizing and executing community events and activities.
  • Feedback Gathering: Collect player feedback, suggestions, and concerns and relay this information to the Community Manager.
  • Maintain a Positive Atmosphere: Encourage positive behavior, sportsmanship, and a welcoming environment within the community.

Requirements:

  • Passion for Gaming: An avid gamer with an understanding of gaming communities, trends, and player behavior.
  • Moderation Skills: Basic experience in forum or social media moderation, with the ability to enforce guidelines and address rule violations.
  • Excellent Communication: Strong written and verbal communication skills in English, with a polite and professional tone.
  • Problem-Solving: The ability to handle player issues and conflicts diplomatically and effectively.
  • Availability: Willingness to work flexible hours, including weekends and evenings if necessary.

What We Offer:

  • Knowledge and working experience with ADO
  • Experience with Microsoft tools
  • Experience with Studios Quality

Compensation:

The gross monthly wage will be MXN 18,000.00/monthly.


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