Community Manager
hace 1 mes
Job Title: Community Moderator
About the Role:
We are seeking a highly skilled and experienced Community Moderator to join our team at Lionbridge. As a Community Moderator, you will play a crucial role in maintaining a positive and respectful gaming community, ensuring that our players have a great experience.
Key Responsibilities:
- Forum and Social Media Moderation: Monitor and moderate player interactions on game forums, social media, and other community platforms to ensure compliance with community guidelines.
- Player Assistance: Provide friendly and professional assistance to players, answering their questions, addressing concerns, and guiding them to relevant resources.
- Conflict Resolution: Manage and resolve conflicts and disputes within the community, encouraging positive interactions and cooperation.
- Content Reporting: Report and document inappropriate content, behavior, and issues to the Community Manager for further action.
- Community Engagement: Participate in community discussions, build relationships with players, and help foster a sense of belonging.
- Event Support: Assist in organizing and executing community events and activities.
- Feedback Gathering: Collect player feedback, suggestions, and concerns and relay this information to the Community Manager.
- Maintain a Positive Atmosphere: Encourage positive behavior, sportsmanship, and a welcoming environment within the community.
Requirements:
- Passion for Gaming: An avid gamer with an understanding of gaming communities, trends, and player behavior.
- Moderation Skills: Basic experience in forum or social media moderation, with the ability to enforce guidelines and address rule violations.
- Excellent Communication: Strong written and verbal communication skills in English, with a polite and professional tone.
- Problem-Solving: The ability to handle player issues and conflicts diplomatically and effectively.
- Availability: Willingness to work flexible hours, including weekends and evenings if necessary.
What We Offer:
- Knowledge and working experience with ADO
- Experience with Microsoft tools
- Experience with Studios Quality
Compensation:
The gross monthly wage will be MXN 18,000.00/monthly.
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