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F5 Inc. is seeking a highly skilled Security Operations Center (SOC) Engineer I to join our team. As a SOC Engineer I, you will be responsible for managing cloud-based security systems on behalf of our clients, providing real-time protection, detection, mitigation, and resolution of security events.
Key Responsibilities- Take proactive and reactive steps to mitigate Application Layer security attacks or threats against our customers.
- Interact directly with customers who are under attack via phone, chat, email and/or ticketing systems.
- Provide proactive and real-time guidance to customers on security protocols and defensive security response.
- Document actions taken in incident management systems, knowledge base, or ticketing systems as required.
- Establish yourself as a trusted security advisor internally and externally.
- Assist clients with onboarding and provisioning.
- Engage and support cross-functional teams.
- Appropriately manage time and customer issues based on issue severity and business needs.
- Collaborate with Product Management and Development on requirements and product release activities.
- Identify, define, and implement process and procedure improvements.
- Ensure documented processes and procedures are relevant and up to date.
- 0-2 years' experience administering Web Application Firewalls.
- Must be able to communicate technical and operational details fluently in English (written and oral).
- Skilled understanding and experience with HTTP and web application security (school project experience counts).
- Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail.
- Interest in Cybersecurity and/or Network security, and/or prior NOC or SOC experience.
- B.S/A.S, in Information System Security or related degree/experience.
- Background in Security Incident Response.
- Fluency in additional languages.
- Familiarity with a programming or scripting language.
- Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.).
- Experience in analysis using tools such as Fiddler, HttpWatch, Burp Suite, socat, and netcat.
- A dynamic and challenging security-oriented operations environment.
- Opportunities for personal and team improvement.
- A supportive corporate culture.
- Competitive compensation and benefits package.
This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
