Global Logistics Experience Specialist

hace 3 semanas


Xico, México Maersk A tiempo completo

About Us

At Maersk, we are a global leader in transportation services, operating in 130 countries and employing around 70,000 people. We aim to connect and simplify our customers' supply chains.

Salary Range

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

Job Description

The Customer Experience Consultant will be part of a dynamic team responsible for handling day-to-day customer interactions. Your primary responsibilities will focus on efficiently providing services to customers once they are onboarded in the Maersk environment. You will manage the end-to-end shipment process in compliance with all company procedures and look after Essential Services customers.

Key Responsibilities:

  • Handling inquiries: Promptly and effectively address customer inquiries through various channels.
  • Issue resolution: Resolve customer issues and complaints according to established procedures, seeking quick and satisfactory solutions.
  • Reporting: Download and elaborate reports out of our website.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent.
  • 2 years of experience in customer service or customer experience in the Logistics industry.
  • Advance English level.
  • MS Office: Intermediate.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.

What We Offer

Join us at Maersk and become part of a global movement that connects and simplifies supply chains. We value diversity and inclusion and welcome applicants from all backgrounds.



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