Global Logistics Experience Specialist
hace 3 semanas
About Us
At Maersk, we are a global leader in transportation services, operating in 130 countries and employing around 70,000 people. We aim to connect and simplify our customers' supply chains.
Salary Range
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.
Job Description
The Customer Experience Consultant will be part of a dynamic team responsible for handling day-to-day customer interactions. Your primary responsibilities will focus on efficiently providing services to customers once they are onboarded in the Maersk environment. You will manage the end-to-end shipment process in compliance with all company procedures and look after Essential Services customers.
Key Responsibilities:
- Handling inquiries: Promptly and effectively address customer inquiries through various channels.
- Issue resolution: Resolve customer issues and complaints according to established procedures, seeking quick and satisfactory solutions.
- Reporting: Download and elaborate reports out of our website.
Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree or equivalent.
- 2 years of experience in customer service or customer experience in the Logistics industry.
- Advance English level.
- MS Office: Intermediate.
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary.
- Ongoing training and development opportunities.
- A supportive and inclusive work environment.
What We Offer
Join us at Maersk and become part of a global movement that connects and simplifies supply chains. We value diversity and inclusion and welcome applicants from all backgrounds.
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