Private Operations Support Analyst 2 Professional
hace 7 días
The Private Operations Support Analyst 2 is a crucial role within the Citi operations support infrastructure, responsible for delivering day-to-day operations support services.
Key Responsibilities:
- Provide operational support services, including record maintenance, storage and retrieval, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.
- Serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure seamless communication and service delivery.
- Update help content used by Knowledge Hub end-users to service client inquiries, as needed.
- Execute work assigned, including annual review certification and change requests.
- Conduct needs assessments and update content or develop content-related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Monitor work progression, ensuring completion of assignments by requested due dates.
Requirements:
- 0-2 years of relevant experience in operations support or a related field.
- Proficient in Microsoft Office, with intermediate-level Excel skills.
- Ability to work under pressure, manage deadlines, and adapt to unexpected changes in expectations or requirements.
- Self-motivated, detail-oriented, and organized, with excellent time management skills.
- Demonstrated problem-solving and decision-making skills, with clear and concise written and verbal communication skills.
- Bachelor's degree or equivalent experience in a related field.
Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.
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