Private Operations Support Analyst 2 Professional

hace 7 días


Xico, México Citi A tiempo completo
Job Description:

The Private Operations Support Analyst 2 is a crucial role within the Citi operations support infrastructure, responsible for delivering day-to-day operations support services.

Key Responsibilities:

  • Provide operational support services, including record maintenance, storage and retrieval, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.
  • Serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure seamless communication and service delivery.
  • Update help content used by Knowledge Hub end-users to service client inquiries, as needed.
  • Execute work assigned, including annual review certification and change requests.
  • Conduct needs assessments and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
  • Monitor work progression, ensuring completion of assignments by requested due dates.

Requirements:

  • 0-2 years of relevant experience in operations support or a related field.
  • Proficient in Microsoft Office, with intermediate-level Excel skills.
  • Ability to work under pressure, manage deadlines, and adapt to unexpected changes in expectations or requirements.
  • Self-motivated, detail-oriented, and organized, with excellent time management skills.
  • Demonstrated problem-solving and decision-making skills, with clear and concise written and verbal communication skills.
  • Bachelor's degree or equivalent experience in a related field.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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