Global Operations Disputes Manager
hace 4 semanas
At Global Payments, we empower millions of people to move money between buyers and sellers using our innovative payments solutions. Our team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence. We are driven by our passion for success and deliver best-in-class payment technology and software solutions.
**Role Summary:**
Manage active cases involving credit card fraud, overseeing fact gathering and investigation processes. Collaborate with legal and business units to develop policies and programs to detect and resolve fraudulent activity. Work with various departments to enhance efficiency and effectiveness in identifying fraud.
**Key Responsibilities:**
- Establish and direct workflow to mitigate and prevent losses through daily monitoring of current fraud trends.
- Communicate new fraud recognition techniques to mitigate company-wide losses.
- Implement anti-fraud processes to prevent fraudulent payments, transactions, and account registrations.
- Provide training and guidance to front-line leaders to ensure quality performance and proper handling of sensitive data.
- Conduct analysis and ad-hoc SQL queries for team members and other departments.
**Requirements:**
- Bachelor's Degree in a related field.
- Typically a minimum of 6 years of related professional experience, with 1-2 years in a supervisory position.
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