Logistics Service Coordinator

hace 1 semana

Guadalajara, Jalisco, México Uber Freight A tiempo completo

About the Role

At Uber Freight, we are looking for experienced professionals to join our team as Customer Support Specialists II. As a key member of our logistics team, you will be responsible for managing transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner while providing excellent customer service to our customers.

Key Responsibilities

  1. Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
  2. Secure capacity for loads.
  3. Leverage carrier relationship to influence capacity awards during tight markets.
  4. Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
  5. Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
  6. Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
  7. Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
  8. Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
  9. Correspond with customer and carrier regarding detention information.
  10. Communicate and gain approval for expedite shipments.
  11. Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA.
  12. Train customer users on the TMS, leveraging knowledge of customer business practices and workflow.
  13. Rate Quotes.
  14. Lead training sessions for Carrier Contacts as necessary on Carrier Portal.
  15. Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement.
  16. Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization.
  17. Set-up new Receivers, vendors, and suppliers.
  18. Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.).
  19. Utilize TMS to actively manage on-time performance and automation objectives.

Basic Qualifications

  1. 1-2 years related experience.
  2. Bachelor's degree.
  3. Logistics Knowledge.
  4. Proactive.
  5. Customer Focus.

Preferred Qualifications

  1. Knowledge of Freight Industry.
  2. Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables, and advanced formulas.
  3. 1 - 2 Years of customer service experience.

Experience

Preferred: 2 year(s): Knowledge in logistics and customer service.

Education

Preferred: Undergraduate Degree or better in Logistics /Supply Chain Management or related field.

Licenses & Certifications

Preferred: Transportation & Logistics.

Skills

Preferred: Planning/Organizing, Customer Service, Communication.

Behaviors

Preferred: Enthusiastic: Shows intense and eager enjoyment and interest, Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations

Preferred: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals, Goal Completion: Inspired to perform well by the completion of tasks.

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