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Customer Experience Manager

hace 3 semanas

Zapopan, Jalisco, México Burberry A tiempo completo
Job Details

We are seeking a Customer Experience Manager to lead our sales teams in providing exceptional customer experiences and driving sales growth.

About the Role:

This leadership position requires strong communication skills, ability to work under pressure, and a passion for delivering results. As a key member of the store team, you will work closely with the Store Manager to drive sales and customer satisfaction.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and meet sales targets.
  • Lead sales associates to improve overall selling skills and close sales.
  • Enhance the overall Burberry Experience and Burberry Behaviours through real-time performance coaching.
  • Manage the day-to-day operations of the department, including inventory management and scheduling.
  • Collaborate with specialist teams to drive business success.

Requirements:

  • Proven experience in sales leadership roles.
  • Strong understanding of customer needs and behaviors.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Technical skills, including proficiency in POS systems and digital tools.