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Community Experience Manager
hace 1 mes
Classpop is a leading marketplace for unique, social experiences. We connect guests with top-rated instructors and venues, offering a wide range of activities from dance classes to cooking classes and more.
Our mission is to provide an exceptional experience for both our customers and partners. We strive to curate the best classes and content, while providing additional support and business opportunities to our partners.
About the RoleWe are seeking a full-time Community Team Lead to join our operations team. This role will lead and assist our community partners, providing direction to customer service and setting KPIs for categories.
Responsibilities- Lead and assist community partners in achieving their goals.
- Provide direction to customer service to ensure timely and satisfactory responses to customer inquiries.
- Set and track KPIs for categories, providing feedback to team members as needed.
- Monitor dates, bookings, and availability of partners to ensure seamless operations.
- Identify system and workflow improvements to enhance partner efficiency.
- Understand Classpop's services and provide solutions to partner inquiries in a timely manner.
- Provide support to partners and respond to inquiries through multiple channels, including phone, chat, and email.
- Assist our community of hosts with questions or requests related to our platform, upcoming experiences, tools, and communication.
- Minimum 4 years of experience managing community partners.
- Ability to perform data-driven analysis in Excel with minimal guidance.
- Proficient in setting and maintaining KPIs.
- Professional with excellent verbal and written communication skills.
- Positive attitude and willingness to learn and grow in the position.
- Ability to be resourceful and responsive.
- Ability to work efficiently and distraction-free in a home office environment.
- Proficient in Google Suite and Excel.
- Experience working with a CRM.
- Detail-oriented.
- 100% remote work environment.
- Great work environment with a strong and friendly team of co-workers.
Tulum, Mexico, or anywhere in the world. This is a fully remote role, and qualified candidates from anywhere in the world can apply.
