Senior Program Manager, Customer Experience
hace 2 meses
We are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will work closely with cross-functional teams to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve this goal.
Key Responsibilities- Act as the primary point of contact for Customer Service and other teams, including Retail, Fulfillment Centers, Logistics, Technical Teams, Seller Support, Knowledge Management, Fraud, and Payments.
- Lead analysis of processes and procedures to improve the customer experience and key metrics, such as CPU, Concessions Value/Net OPS, and PRR.
- Identify and challenge negative effects on the customer experience prior to new launches.
- Manage customer-impacting issues in a troubleshooting mode, including proactive engagement with mass communications and advising on proper actions to resolve issues.
- Provide analysis to management on customer experience impacting issues.
- Act as a networking bridge between Customer Service and business teams, keeping them informed of changes that impact the customer experience.
- Bachelor's Degree in Business Administration, Industrial Engineering, or relevant field or equivalent Amazon experience.
- Minimum 3 years of experience in a Customer Experience Program Management role.
- 1 year of Customer Service or Customer Experience management experience.
- Customer Experience Management experience.
- Customer Service Management experience.
- Project/program management experience and/or key contributor for a site/service launch.
- Previous experience with Six Sigma and/or Lean tools and methodologies.
-
Senior Program Manager, Customer Experience
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Senior Program Manager to join our Customer Experience Program team with Customer Service at Amazon.com.mx. The ideal candidate will work relentlessly to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve that goal.Key ResponsibilitiesAct as the point of contact for CS...
-
Senior Program Manager, Customer Experience
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Senior Program Manager to join our Customer Experience Program team. As a key member of our team, you will be responsible for identifying opportunities to improve the customer experience and leading strategic and tactical actions to achieve this goal.Key...
-
Senior Program Manager, CX
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout UsAt Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we are committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this goal, we need talented professionals who share our passion for customer-centricity.Job SummaryWe are seeking a Senior Program Manager to join our Customer Experience...
-
Senior Customer Experience Vendor Manager
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe are a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a Senior Customer Experience Vendor Manager at Crunchyroll, you will play a critical...
-
Senior Program Manager Payments
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly analytical Senior Program and Partner Manager to drive the Payments business strategy for Amazon Mexico. The ideal candidate will be strong in program management, project management, data analysis, and business management.Key ResponsibilitiesDevelop and execute program strategies to improve payments products and customer...
-
Senior Program Manager
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled and experienced Senior Program Manager to lead our inventory management processes, products, and operations in Mexico.Key ResponsibilitiesDevelop and execute strategies to optimize inventory levels, ensuring the right amount of stock is available to meet customer...
-
Senior Program Manager Payments Mexico
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly analytical Senior Program Manager to drive the Payments business strategy for Amazon.com.mx. The ideal candidate will have strong program management skills, working together with technical teams to improve payments products and customer experience.Key ResponsibilitiesProgram management working together with technical...
-
Senior Program Manager
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoJob Title: Senior Program ManagerAmazon Marketplace is seeking a highly skilled and experienced Senior Program Manager to lead the development and execution of our Advertising and Deals strategy in Mexico. As a key member of our team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional results.Key...
-
Senior Program Manager, CX Transformation
hace 2 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Amazon Mexico. As a key member of our team, you will be responsible for driving customer-centric initiatives and leading strategic and tactical actions to improve the customer experience.Key ResponsibilitiesAct as the point of contact for...
-
Senior Program Manager, International Supply Chain
hace 2 meses
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoSenior Program Manager, International Supply ChainAmazon Mexico ́s Int ́l Supply Chain team is seeking a Senior Program Manager to provide strategic leadership for import and inbound transportation programs. The ideal candidate will drive launch of new programs, manage projects, and support existing operations to improve supply chain efficiency.Key...
-
Senior Customer Service Manager
hace 6 días
Ciudad de México, Ciudad de México Marken A tiempo completoJob Title: Senior Customer Service ManagerJob Overview:As a Senior Customer Service Manager at Marken, you will play a vital role in providing exceptional customer service and operational support. You will oversee daily operations, ensuring timely completion and adherence to company standards.Key Responsibilities:Oversee daily customer service operations and...
-
Senior Customer Experience Vendor Manager
hace 1 mes
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our operations team is ready for launches, product, and service...
-
Senior Manager of Customer Experience Platforms
hace 5 días
Ciudad de México, Ciudad de México Snaphunt A tiempo completoThe OpportunityWe are seeking an experienced Senior Manager to lead our customer experience platforms, driving innovation and excellence in omni-channel strategy and operations.The RoleDevelop and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints.Configure and optimize Salesforce Omni-Channel...
-
Senior Program Manager, Payments Mexico
hace 2 meses
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly analytical Senior Program Manager to drive the Payments business strategy for Servicios Comerciales Amazon Mexico S. de R.L. de C.V. in Mexico. As a key member of our team, you will be responsible for driving results across external partners, internal business teams, and technical teams.Key ResponsibilitiesProgram...
-
Senior Program Manager Payments Mexico
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly analytical Senior Program Manager to drive the Payments business strategy for Amazon.com.mx. The ideal candidate will be strong in program management, project management, data analysis, and business management.Key ResponsibilitiesProgram management working together with technical teams to improve payments products and...
-
Senior Customer Experience Vendor Manager, LATAM
hace 2 meses
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our vendors meet our high standards.About the RoleYou'll be responsible for...
-
Customer Experience Manager
hace 2 meses
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Manager. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Your Key ResponsibilitiesReport to the Customer Contact Centre Manager and be...
-
Senior Program Manager Payments Mexico
hace 2 meses
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly analytical Senior Program Manager to drive the Payments business strategy for Amazon Mexico. As a key member of our team, you will be responsible for driving results across external partners, internal business teams, and technical teams.Key ResponsibilitiesProgram management working together with technical teams to...
-
Senior Program Manager
hace 2 días
Ciudad de México, Ciudad de México Hinduja Gruppe A tiempo completoJob PurposeOversee the execution of complex programs from concept to implementation, ensuring alignment with strategic business objectives and driving ultimate success and acceptance.Job Duties and ResponsibilitiesLead team members, assign project managers, and ensure the success of component projects while maintaining program alignment and strategic...
-
Senior Manager, Customer Service Programs
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompany Overview:At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we strive to be the most customer-focused organization globally. To achieve this vision, we seek exceptionally skilled, intelligent, and motivated individuals.Position Summary:We are in search of a Senior Program Manager to become a vital part of our Customer Experience Program team...