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Customer Experience Manager

hace 2 meses

Hermosillo, Sonora, México Exela Technologies A tiempo completo
{"title": "Customer Experience Manager", "subtitle": "Join Exela Technologies", "content": "

About Exela Technologies

Exela Technologies is a leading provider of innovative, cloud-based solutions in the document outsourcing industry. We are seeking a high-energy individual to fill a Customer Experience Manager position in San Francisco, CA.

Key Responsibilities:

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.
  • Perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
  • Ensure adherence to company policies and guidelines, safety & security procedures.
  • Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.
  • Develop a deep bench of talent by focusing on performance management and succession planning.
  • Coaching & counseling - create a positive atmosphere of professionalism and support.
  • Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
  • Personnel Management - Performs all functions in HR Access to include time and payroll authorization.
  • Acquiring top talent through direct involvement in the interview, hiring and on-boarding process; termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager.

Requirements:

  • Proven leadership experience required.
  • Minimum of 2 years supervisory experience.
  • Minimum of 3 years customer service experience.
  • Effective customer relationship building skills, and uses creative solutions to exceed customer expectations.
  • Demonstrates good judgment under pressure, and works well in a multi-tasking environment.
  • Effective written and verbal communication skills; proven analytical skills.
  • Solid, basic mathematical skills required.
  • Excellent planning, prioritization and organizational skills.
  • Proven experience in high volume/fast paced environment.
  • Computer proficiency in email environments, MS Word/Excel or similar programs.

Preferred Qualifications:

  • Undergraduate degree preferred or equivalent work experience.

Compensation:

The pay range for this position starts at $76,000-$81,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela Technologies is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

"}