Senior Hospitality Manager

hace 8 horas


Mexicali, Baja California, México Marriott International, Inc A tiempo completo

**Job Summary**

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We are seeking a highly skilled Senior Hospitality Manager to join our team at Marriott International, Inc. In this role, you will be responsible for leading the front desk and customer service operations of our hotel.

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**Key Responsibilities**

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  • \
  • Lead a team of front desk agents and customer service representatives in providing exceptional guest experiences\
  • Develop and implement effective strategies to drive customer satisfaction and loyalty\
  • Collaborate with other departments to ensure seamless guest experience across all touchpoints\
  • Manage front desk operations, including check-in/check-out processes, room assignments, and guest communication\
  • Maintain high levels of accuracy and efficiency in managing guest reservations, billing, and payment processing\
  • Conduct regular performance reviews and provide coaching to front desk agents to improve their skills and productivity\
  • Ensure compliance with company policies and procedures, as well as local laws and regulations\
  • Assist in resolving guest complaints and issues in a professional and courteous manner\
  • Monitor and report on key performance indicators (KPIs) related to customer satisfaction, operational efficiency, and revenue growth\\/ul>\

**Requirements**

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To be successful in this role, you will need:

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  • \
  • A minimum of 1 year of experience in hospitality management or a related field\
  • Excellent leadership, communication, and interpersonal skills\
  • Ability to work effectively in a fast-paced environment with multiple priorities\
  • Strong analytical and problem-solving skills\
  • Familiarity with hospitality technology systems and software\\/ul>\

**What We Offer**

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As a Senior Hospitality Manager at Marriott International, Inc., you will enjoy a competitive salary range of $55,000 - $65,000 per annum, depending on your level of experience and qualifications.

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We also offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

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In addition, you will have access to exclusive employee discounts on hotel stays, dining, and other services, as well as recognition and rewards for outstanding performance.

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**Estimated Salary:** $60,000 per annum

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**Location:** Courtyard Mexicali, Calzada Cetys 2650, Mexicali, Baja California, Mexico

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Marriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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