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Wf Transition Supervisor

hace 2 meses

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{"title": "Nesting Operations Coordinator", "description": "Nesting Operations Coordinator

As a key member of our team, you will be responsible for ensuring a smooth transition of new hires from the training stage to the nesting stage. Your primary focus will be on the well-being, satisfaction, and development of our new hire population during this critical period.

Key Responsibilities:
  • Observe new hire training classes to identify areas of opportunity and/or raise flags about gaps during the classes.
  • Have a proactive attitude around areas of opportunities and/or innovation options when identified.
  • Provide visibility to all stakeholders about any anomaly or schedule/process changes during the first 30 days of the new hire journey.
  • Promote and incentivize the appropriate delivery of each stage (training, nesting & operations) having new hire satisfaction as the top priority.
  • Coordinate the appropriate delivery of all client consultation sessions during the training period, as well as the staff team introduction.
  • Audit that development is provided to new hires during nesting; delivered by the assigned resources during this period (mentors & trainers), as well as auditing the content of said sessions.
  • Provide recommendations to the nesting resources with respects to: coaching sessions content, approach during said sessions, tools to be used during said sessions.
  • Ensure the completion of live assisted sessions, as follows: 1 during the first nesting week, by nesting resources (Trainers and Mentors), 1 during the second nesting week, by the QA team.
  • Raise any red flag to direct report, during Planning of the week meeting.
  • Audit the completion of a minimum of 1 GTKY session and 1 coaching session for all new hires, by requesting this data to the responsible Operations Manager and checking on Nexus.
  • Work with supervisors during operations stage to suggest content of developmental sessions and approach for the same.
  • Have appropriate time management, with all deliverables worked within shift.
  • Oversee the successful delivery of all transitions by their stakeholders, specially the nesting period.
  • Hold a weekly business review between operations and training to provide visibility and updates on each stage.
Requirements:
  • Minimum 5 months tenure within CP360
  • 85% attainment average in the last 3 months
  • 80% quality average in the last 3 months
  • Pass the operations interview
What We're Looking For:
  • Experience in a related field
  • Full Availability to work 48 hours schedule 6 days a week
", "lang_code": "en-US"}