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Technical Support Specialist

hace 1 mes


Xico, México Citi A tiempo completo

**Overview:**

Citi is a leading global bank seeking an experienced Technical Support Specialist to join its Applications Development team. This role will be responsible for providing technical and business support to users of Citi's applications, ensuring stability, efficiency, and effectiveness.

**Estimated Salary Range:** $85,000 - $110,000 per year

**Responsibilities:**

  • Provide technical support for Citi's applications, including troubleshooting and resolving issues in a timely manner
  • Drive stability, efficiency, and effectiveness improvements to help the business succeed
  • Perform daily checks, continuous monitoring, and regional handover
  • Assess risk and impact of production issues and escalate to business and technology management
  • Develop and maintain technical support documentation
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements
  • Engage in post-implementation analysis to ensure successful system design and functionality

**Requirements:**

  • 5-8 years experience in an Application Support role
  • Experience with programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communication skills, including explaining technical issues in simple terms
  • Demonstrated analytical skills and issue tracking using tools
  • Knowledge/experience of problem management tools and good all-round technical skills
  • Ability to plan and organize workload and communicate effectively with stakeholders

**Benefits:**

  • Competitive salary range
  • Benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • Diverse and inclusive work environment

**About Citi:**

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.