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Customer Care Professional
hace 2 semanas
Data Impact, a leading e-retail and omnichannel analytics company, is seeking a highly skilled Customer Care Professional to join our dynamic team based in Europe. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients in the USA, helping them maximize their use of our platform and resolve any product or service-related issues.
About the Role:
- Support account managers in daily client interactions
- Become proficient in our platform to effectively assist clients
- Resolve customer queries efficiently by clarifying product or service information
- Ensure accurate and complete responses using appropriate methods/tools
Requirements:
- Fluent English language skills (knowledge of French is an asset but not mandatory)
- Excellent written and verbal communication skills
- Minimum 1 year experience as a successful customer care specialist, preferably in the grocery e-commerce sector
- Previous experience in a client-facing role with a strong focus on delivering high-quality customer experiences
- Strong problem-solving and analytical skills
- Familiarity with working in a multicultural environment
- A logical approach, data-driven, organized, and conscientious mindset
- Ability to multitask and work effectively under pressure to meet tight deadlines
- Customer-centric and business-oriented mindset
- Team spirit, autonomous, and adaptable
- Proficient in IT tools, including Excel
Estimated Salary: $65,000 - $75,000 per annum, depending on experience and qualifications.
Benefits:
- A friendly, relaxed atmosphere promoting autonomy and challenges
- Real career development opportunities
- A uniquely diverse and international environment with over 30 nationalities
What We Offer:
- A young but experienced and dynamic team
- A resolutely start-up attitude
- Opportunities for growth and professional development
How to Apply:
Please submit your application, including your resume and cover letter, through our official recruitment channels only. We look forward to receiving your application