Dialler Analyst

We are seeking an experienced professional to join our team at Hsbc in the role of Dialler Analyst.

**Key Responsibilities**:

Ensure compliance and governance procedures are followed in line with applicable guidelines.
Work with the Contact Management team to develop and implement best practices within the region.
Communicate potential gaps in Contact Management related activities.
Read and understand relevant policies and undertake regulatory compliance training.
Perform quality checks and support process standardization as directed.
Suggest process improvements.

**Requirements**:

A good contact channel related background is preferred to address technical considerations.
At least 4 years of experience in contact management and digital technology is preferred.

**Skills**:

Advanced English written and verbal communication skills.
Influencing skills and ability to liaise with management.
Numeracy skills.
Attention to detail.
Flexible and receptive to change, with ability to work in a 24/7 environment with extended hours.
Able to work under pressure and meet deadlines.
Understanding of procedures and systems.
Demonstrates a strong understanding of the channels used by Contact Management.
Graduate level education is preferred.