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Process Delivery Specialist Call Center
hace 2 meses
Job Summary
We are seeking a highly skilled Process Delivery Specialist to join our team at IBM Consulting. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Customer Service: Provide accurate and satisfactory answers to customer queries and concerns, ensuring a positive experience for our clients.
- Troubleshooting: Guide customers through troubleshooting, navigating our company site or using our products and services to resolve issues.
- Communication: Utilize excellent communication skills to de-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Multitasking: Ability to multitask and use different sources of information to solve customer issues.
Requirements
- Call Center Experience: Minimum of 1 year of experience in a call center environment.
- Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers and colleagues.
- Flexibility: Flexibility to work on different shifts, as required.
- Education: Minimum High School Diploma, with a preference for a Bachelor's Degree.
- Language Skills: Fluency in English and Native Spanish.
Preferred Qualifications
- Call Center Experience: 3 years of experience in a call center environment.
- Industry Experience: Prior experience in the Energy/Utilities industry.
- Education: Bachelor's Degree, preferably in a related field.
- Analytic Skills: Strong analytic skills, with the ability to analyze customer issues and provide effective solutions.
- Collaboration: Ability to collaborate with operational teams to propose process improvements.
About IBM Consulting
IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
