Quality Assurance Specialist
hace 3 semanas
Job Summary
Danfoss is seeking a Quality Assurance Specialist to supervise the RMA team and manage the RMA process to effectively provide service to customers issuing quality claims. The ideal candidate will lead the team to successfully achieve goals of this area: RMA inventory, Customer Responsiveness time, RMA Open/Closure ratio.
Key Responsibilities
Coordinate the importation of Customer returns (Plant Line Rejects and Field rejects) from our Cross Dock warehouse in Texas to Reynosa facilities.
Coordinate the analysis of returns within 7 calendar days of arrival maximum.
Drive BU and SQ team for customer responses before 21 days after arrival.
Coordinate RMA credit processing with local and Global Finance Group; Identify top contributors and drive for improvement.
Follow necessary steps to import/export rejected finished goods from customer, Plant Line Rejects or Field Rejects.
Root Cause Analysis; Follow internal procedure to analyze customer rejects; apply RCPS tools for complicated problems.
Process Credits to customers through the right channels of the organization.
Summarize Warranty Costs, drive BUs for QIP (Quality Improvement Plans) to drive down PLF / FR DPPMs.
Requirements
The ideal candidate possesses these skills:
Mechanical Engineering (preferred)
Minimum 3 years of experience in quality or manufacturing processes
Root Cause Analysis (preferable Red X or Green Belt)
ISO / IATF requirements
OneERP / SAP Knowledge
Warranty Failure Analysis
Drive for results
ISO 9001 or similar certifications (AS-9100, IATF 16949)
Problem Solving methodologies (Six Sigma or Shaining)
Core tools
Lean manufacturing
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus System
Paid Vacation
Opportunity to join Employee Resource Groups
About Danfoss
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
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