Strategic Client Relations Director

hace 2 semanas


Xico, México Tiffany & Co. A tiempo completo

Tiffany & Co. is seeking a highly skilled Strategic Client Relations Director to join our team in Mexico.

About the Role:

The Strategic Client Relations Director will be responsible for defining and driving the client relations strategy, with a goal to retain and grow top clients through curated experiences and action plans.

This role will also help contextualize internally the execution of all events, working closely with key stakeholders in our corporate office and our Global team.

The successful candidate will be a strategic partner to the Managing Director, Store Directors, and Store Managers, defining the strategy for Tiffany & Co. Mexico.

Key Responsibilities:

- Be a strategic partner to the Managing Director, Store Directors, and Store Managers; define the strategy for Tiffany & Co. Mexico.
- Partner with advisors to develop personalized quarterly engagement plans for Tiffany & Co. Mexico top priority clients to drive retention;
- Work with the private client team and client advisors to identify the right clients to send to High Jewelry Blue Book events to ensure we meet or exceed results;
- Partner with the leadership and client advisors to identify the right clients to send to global or regional exceptional experiences/events (e.g. exhibitions, key store openings, etc.);
- Support the implementation of high jewelry and top client re-activation programs at Tiffany & Co. Mexico.
- Partner with commercial leaders to drive retail priorities (e.g. icons) and support key product launches to maximize sales and sell-through;
- Drive new high potentials recruitment opportunities;
- Partner with team to host and entertain top clients to drive retention and loyalty to brand;
- Define and manage the client gifting and charitable gifting strategies;
- Be the first point of contact for Client Advisors to strategize around high potentials;

About You:

We are looking for a professional with 10+ years of experience in luxury Client Relations and event design and execution.

The ideal candidate will have a proven track record of delivering elevated client-centric events and defining a high potential recruitment strategy.

They will also have a strong understanding of the brand, as well as experience and cultural understanding of global markets and event practices overseas in the luxury market.

What We Offer:

Tiffany & Co. offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and a dynamic work environment.

How to Apply:



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