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Server - Food and Beverage Team Member

hace 2 meses

Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a skilled and friendly Server to join our Food and Beverage team at The Westin Resort & Spa Puerto Vallarta. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Serve food and beverages to guests in a timely and efficient manner.
  • Set tables according to the type of event and service standards.
  • Answer questions about menu selections and communicate with the kitchen regarding menu questions, wait times, and product availability.
  • Record transactions in our MICROS system at the time of order.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Maintain the cleanliness of work areas, china, glass, etc., throughout the day.
  • Complete closing duties, including restocking items and turning off lights.
  • Present a physical and accurate check to the guest and process payment.
Requirements
  • Follow all company and safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.