Cloud Infrastructure Expert

hace 2 días


Xico, México Infor A tiempo completo
Job Description

We are a global leader in business cloud software products for companies in industry-specific markets.

About the Role

The Cloud Consultant will work to recommend innovations and process improvements that make implementation/delivery cycles more efficient, resulting in a positive customer experience.

  • Analysis of production issues and support for continuous operations and delivery pipeline.
  • Proactiveness in responding to customer queries and regular updates on incidents.
  • Analysis of extension source code and development tasks relative to platform support and service delivery.
  • Communicating effectively with both internal and external teams as needed.
  • Providing internal and external customers with excellent customer service.
  • Actively participating in meetings and coordination with other teams.
  • Availability for support 24/7 in case of production down issues.
  • Willingness to extend and support over weekends and holidays to ensure customer business is not impacted.
  • Driving technical innovation and efficiency in cloud infrastructure operations via digital innovation.
Basic Qualifications
  • Experience in scripting and code debugging.
  • Work experience within the information technology field.
  • Experience with continuous integration tools, ION, BODs.
  • Experience with generating and analyzing trace files, CGP's, parallel processing.
  • Experience with troubleshooting.
Preferred Qualifications
  • Experience exploring cloud technologies.
  • Experience writing extensions, code debugging, and simulation of issues.
  • Experience from both developer and customer support positions.
What We Offer

$120,000 - $180,000 per year based on location and experience.



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