Medical Information Specialist
hace 4 semanas
Job Summary
As a Medical Information Specialist at Thermo Fisher Scientific, you will be responsible for providing technical and medical information to clients while maintaining a high level of quality customer service. This role requires strong analytical and research skills to accurately respond to inquiries and document interactions according to organizational, client, and regulatory guidelines.
Key Responsibilities
- Analyze caller inquiries to formulate accurate and concise responses using client-approved resources and records interactions in the appropriate databases.
- Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines.
- Maintain knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Work with internal and external client contacts to resolve inquiries and provide additional support as needed.
- Provide administrative support as required.
Requirements
- Strong analytical and research skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and customer service skills.
- Knowledge of medical terminology and regulatory guidelines.
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