ROLE SUMMARY

The Cannabis Consultant is responsible for guiding customers through the cannabis purchasing process, providing education on products and their effects. This role requires excellent customer service skills and knowledge of cannabis products.

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to customers, guests, and coworkers
• Assist customers with product selection and answer questions about cannabis products
• Process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift

Employees may be required to perform additional team tasks on an as needed basis.

Additional Responsibilities as Delivery Associate:

• Verify products on the manifests match the products in each delivery before leaving the facility
• Communicate clearly to the customer, deliver product on time and safely
• Process orders in the POS system and complete dispensation during each delivery
• Keep cash and products secure