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Security Support Specialist
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We're seeking a highly skilled Security Support Specialist to join our team at F5. As a key member of our support team, you will play a critical role in ensuring the success of our customers by providing top-notch support and guidance.
Key Responsibilities- Investigate and resolve customer-reported issues in a timely and efficient manner.
- Develop and maintain technical documentation, including case studies and knowledge base articles, to aid in issue resolution and knowledge sharing.
- Collaborate with engineering teams to resolve critical issues and ensure customer satisfaction.
- Provide recommendations for process improvements and best practices to enhance supportability, reliability, and serviceability.
- 2+ years of experience in an operations environment, with a background in customer service, IT, networking, or IT security incident management.
- Strong understanding of IT, network, and IT SOC best practices, with a passion for continuous improvement.
- Excellent communication and technical skills, with the ability to work independently and collaboratively.
- Familiarity with container technologies, data representation types, and public cloud platforms is advantageous.
As a Security Support Specialist at F5, you will have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our customers' success. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.
