HR Testing and Quality Assurance Lead

hace 4 días


Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

We are seeking a highly skilled HR Testing and Quality Assurance Lead to join our team at Ingredion Global Business Services, S.A. De C.V.

Job Summary

The HR Testing and Quality Assurance Lead will be responsible for establishing and refining testing methodology, standards, and tools/templates to test system changes in a consistent manner.

This is a hands-on lead role that will perform process/systems testing, as well as manage testing service delivery from team members.

About the Role

  • Define/refine HR testing methodology for HR processes and systems, including Workday HCM, ServiceNow HRSD, and PowerBI.
  • Develop quality assurance standards and related testing tools/templates for test planning, test scenarios/scripts, issue management, and other testing activities.
  • Manage all testing activities on projects and operational solution improvements - test planning, resource/task allocation, testing services delivery, status updates, issue/risk management, and related tasks.
  • Partner with various HR, IT, Vendor, and GSS teams to plan and execute testing activities in alignment with the Governance process.
  • Manage resources effectively to ensure utilization is maximized, aligned to plan, budget, and timeframes.
  • Collaborate with GPOs, Solution Architects, and other internal/external project team members to understand requirements and user stories; coach testing team in outlining testing approach, mapping out test scenarios and cases, reviewing test scripts, testing data management, and designing overall testing plan.
  • Identify test automation opportunities and develop/implement automation scripts.
  • Lead a variety of testing services delivery, including function/system/user acceptance testing; perform hands-on testing if/as needed.
  • Accountable for services delivery quality - review and approve teams' testing deliverables.
  • Provide leadership and guidance to testing team on best practices.
  • Coach and mentor team members in developing HR process and systems testing.
  • Serve as point-of-escalation for testing services delivery challenges; lead team members to address issues and meet services SLAs (time, quality, effectiveness) and established performance expectations. Engage Sr. Management/Leadership teams as needed.

Requirements and Qualifications

  • Bachelor's degree in HR, Computer Science, or a related field.
  • Multi-lingual fluency: Advanced English (required) plus one or more of the following: Spanish, Portuguese.
  • 3+ years of experience in HRIS, HR Shared Services, or Operations; including knowledge of core HR processes and/or policies.
  • In addition to HR processes and systems testing, must have experience testing HR data/reports, defining data audits, and driving data quality.
  • Must have significant HR process knowledge in the following domains: Core HR and Employee Data Administration, Talent Management, Talent Acquisition, Compensation.
  • 2+ years of experience testing with modern HCM solutions such as Workday/Oracle/SAP HCM, ServiceNow HRSD.
  • 2+ years Project Management experience - developing project plans/workplans, estimating work effort, status reporting, issue/risk management, etc.
  • Strong analytical and problem-solving skills.
  • Experience working in a distributed global team environment.
  • Experience/ability to interact effectively with a variety of stakeholders - GPOs, Solution Architects, IT teams, Vendors, etc.
  • Proficient in use of applicable HR technology and MS Office, especially MS Excel and MS PowerPoint.
  • Excellent written and verbal communication skills.
  • Ability to work non-standard business hours, in a global business environment.

Estimated Salary Range: $85,000 - $110,000 per year, depending on location and experience.

About Ingredion Global Business Services, S.A. De C.V.

Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world.



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