Onsite Support Specialist for Digital Solutions

hace 2 semanas


Xico, México Atos A tiempo completo
Job Summary

We are seeking a highly motivated and self-directed Onsite Support Specialist to join our team in Mexico City. As a key member of our support team, you will be responsible for providing quick response to client incidents on site, troubleshooting, analyzing, and diagnosing technical issues to resolve client problems.

About the Role

The ideal candidate will have excellent customer service skills, be fluent in English, and have experience working independently to provide prompt and professional desktop services. They will also be able to prioritize complex customer issues, document and resolve them in a timely and professional manner consistent with high customer service standards.

Responsibilities
  • Provide quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.
  • Operate independently to provide prompt and professional desktop services through quick processing and prioritization of various problems.
  • Ensure the most complex customer issues are promptly addressed, documented, and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
  • Initiate tracking and reporting of issues, as well as recommend means for system improvement including procedural steps, increased training, and enhanced documentation.
Requirements

To succeed in this role, you should have:

  • Excellent customer service skills & attitude.
  • Excellent collaboration skills.
  • Fluent English skills.
What We Offer

We offer a range of benefits, including:

  • Savings fund.
  • Major Medical Insurance (including dental, visual, telemedicine, psychologist, pediatric, and others).
  • Life insurance.
  • Funeral aid.
  • Food vouchers.
  • Restaurant vouchers.
  • Attendance bonus.
  • Vacation bonus.
  • Aguinaldo (above the law).
Estimated Salary: 120,000 - 150,000 MXN per yearAbout Atos

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.


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