Customer Experience Manager

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

We are seeking a highly skilled Customer Experience Manager to join our team. This role is responsible for ensuring seamless and accurate processing of customer orders, generating formal quotes, and collaborating cross-functionally with marketing, manufacturing, product development, field sales, dealers, and customers to secure bids and ensure customer satisfaction.

Key responsibilities include:

* Acting as the primary point of contact for valued customers to ensure a positive experience

* Managing order processing for non-standard products, reviewing against quotes, clarifying discrepancies, and ensuring accuracy in the Bill of Materials structure and pricing

* Receiving and reviewing customer purchase orders for accuracy and completeness, processing them efficiently

* Entering orders into the system with precision, focusing on product details, pricing, and special instructions

* Maintaining up-to-date knowledge of products, pricing, and company policies for effective customer inquiry resolution

* Collaborating with the sales team to identify process improvement opportunities and enhance overall customer satisfaction

* Working with sales, customer service, and relevant departments to address and resolve order-related queries or issues

* Assisting customers with product information, order status, pricing, and general inquiries accurately

* Participating in ongoing training and development programs to stay current with industry trends and enhance customer service skills



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