Customer Experience Manager
hace 1 semana
We are seeking a highly skilled Customer Experience Manager to join our team. This role is responsible for ensuring seamless and accurate processing of customer orders, generating formal quotes, and collaborating cross-functionally with marketing, manufacturing, product development, field sales, dealers, and customers to secure bids and ensure customer satisfaction.
Key responsibilities include:
* Acting as the primary point of contact for valued customers to ensure a positive experience
* Managing order processing for non-standard products, reviewing against quotes, clarifying discrepancies, and ensuring accuracy in the Bill of Materials structure and pricing
* Receiving and reviewing customer purchase orders for accuracy and completeness, processing them efficiently
* Entering orders into the system with precision, focusing on product details, pricing, and special instructions
* Maintaining up-to-date knowledge of products, pricing, and company policies for effective customer inquiry resolution
* Collaborating with the sales team to identify process improvement opportunities and enhance overall customer satisfaction
* Working with sales, customer service, and relevant departments to address and resolve order-related queries or issues
* Assisting customers with product information, order status, pricing, and general inquiries accurately
* Participating in ongoing training and development programs to stay current with industry trends and enhance customer service skills
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Customer Experience Specialist
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Dedicated Customer Experience Representative
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Regional Customer Service Director
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Operations Site Lead
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Customer Experience Catalyst
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Supply Chain Manager
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Delivery Experience Specialist
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Customer Support Representative
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Customer Excellence Specialist
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Account Manager
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Business Development Manager
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Customer Service Liaison
hace 4 semanas
Saltillo, Coahuila de Zaragoza, México WestRock A tiempo completoJob Description:We are seeking a highly skilled Customer Service Liaison to join our team at WestRock. In this role, you will serve as the primary point of contact between our corporate accounts and strategic regional accounts.Responsibilities:Provide specialized support to designated customers by acting as a liaison between Smurfit Westrock plants and...
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Operations Manager
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Saltillo, Coahuila de Zaragoza, México Amazon A tiempo completoAbout UsAmazon is a leading e-commerce company delivering millions of packages and smiles to customers every day.Job OverviewThis role plays a key part in maintaining customer expectations, ensuring timely delivery of orders. As an Operations Manager, you will lead and develop a team of salaried and hourly talent, responsible for engaging your team during...
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Product Development Manager
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Logistics Operations Manager
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Customer Service Representative
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