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Technical Consultant

hace 2 meses

Guadalajara, Jalisco, México Sonataone A tiempo completo

About Sonata Software

Sonata Software is a global technology company that specializes in digital transformation, helping businesses become connected, open, intelligent, and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to customers.

Job Title: Technical Consultant - Digital Transformation Specialist

Location: Guadalajara, Mexico

This opportunity is not available for visa sponsorship.

Job Summary:

Sonata Software is seeking a Technical Consultant - Digital Transformation Specialist with experience in Power Platform and Power Apps. The successful candidate will be part of a team that develops and implements digital solutions to create efficiency and value for customers, our people, and Microsoft.

Responsibilities:

  • Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 product group.
  • Deliver digital support experiences that create efficiency and value for our customers, our people, and Microsoft.
  • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
  • Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency, and enabling a productive and inclusive work environment.
  • Deliver success by being curious and seeking solutions to tough problems.
  • Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
  • Report software issues and be an advocate for product improvement using customer suggestions.
  • Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations. Document your knowledge and share it with others.
  • Use tools for debugging and root cause analysis.
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
  • Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
  • Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
  • Participate in planned team-wide shift rotations to cover business needs, including 24x7 "On-Call" responsibilities and extended (evening shift).
  • Present technical content to various audiences including customers, partners, and internal stakeholders.

Required Qualifications/Skills:

  • Minimum 2+ years of experience in developing, testing, and deploying flows with Power Automate.
  • Should have expertise on below:
    • PPAC, Licensing, Canvas Apps and Model Driven Apps, AI builder
    • Data Flows, DLP policies, Solutions, Gateways, Custom connectors
    • Power Automate Desktop (PAD), Power Virtual Agents (PVA)
  • Knowledge of various triggers and actions for different connectors and how to use them effectively in flows.
  • Ability to design, test, debug, and troubleshoot flows using expressions, variables, loops, conditions, and error handling.
  • Understanding of the concepts of business process automation, approval workflows, and state machines.
  • Familiarity with the Power Platform admin center and how to manage environments, security roles, permissions, and data loss prevention policies.
  • Awareness of the best practices, limitations, and governance of Power Automate.
  • Experience in integrating Power Automate with other Power Platform components such as Power Apps, Power BI, and Power Virtual Agents.
  • Minimum 2 years of experience in developing, testing, and deploying flows with Power Automate.
  • Knowledge of how to troubleshoot and resolve issues with Power Automate flows and connectors.

Preferred Qualifications:

  • 2+ years in a customer-facing service role in any capacity.
  • Strong customer service, accurate and logical problem-solving.