Order to Invoice Process Specialist

hace 6 días


Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo

**Colgate-Palmolive: A Global Leader in Consumer Goods**

The Colgate-Palmolive company is a multinational consumer goods company with a rich history of innovation and excellence. We are committed to delivering high-quality products and services that meet the needs of our customers.

**Salary:** $60,000 - $80,000 per year

**Job Description:** We are seeking an experienced Order to Invoice Process Specialist to join our team in Mexico City. As an Order to Invoice Process Specialist, you will play a critical role in ensuring the timely and accurate processing of orders and invoices within our CP Best Practice standards.

**Key Responsibilities:**

  • Develop effective internal customer communications and relations to facilitate efficient order to invoice fulfillment.
  • Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
  • Responsible for supporting the achievement of all service goals for assigned customers.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
  • Communicate any special internal customer requirements to Logistics.
  • Support and carry out all sales policies (terms and conditions) with customers.
  • Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
  • Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
  • Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.

**Requirements:**

  • Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field.
  • 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics.
  • Advanced English level.
  • Proficient in Excel and SAP.

We offer a competitive salary package, including benefits such as medical insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please apply today



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