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The Operations Support Associate 2 is an entry-level position responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.
Key Responsibilities:
- Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas.
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes.
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
- Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
- Monitor requirements related to compliance with Corporate Policies.
- Monitor and implement corrective actions derived from MCA reviews and other control entities.
Qualifications:
- 2-5 years of relevant experience.
- Proficient in Microsoft Office.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to work in a fast-paced and changing environment.
- Ability to analyze data and solve problems.
- Proven organizational and time management skills.
Education:
Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
