Customer Service and Order Management Specialist

hace 6 días


Ciudad de México, Ciudad de México Colgate-Palmolive A tiempo completo

Job Overview:

Colgate-Palmolive is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.

We are seeking a highly skilled Customer Service and Order Management professional to oversee the Order to Invoice process in alignment with Colgate-Palmolive's Best Practice standards ('Essentials').

The successful candidate will work closely with local Customer Development Teams (CDTs) to effectively support the order to invoice fulfillment process.

Main Responsibilities:

  • Manage total customer service for assigned customer accounts, overseeing all aspects of the order to invoice cycle as necessary.
  • Develop effective relationships with both customers and Colgate-Palmolive colleagues, ensuring successful order management and monitoring all aspects of the customer service process to ensure on-time deliveries.
  • Serve as the primary point of contact for communications related to orders and deliveries, primarily with internal customers, especially the CDO team, requiring excellent communication skills.
  • Build and maintain customer service relations, managing the order to invoice process, including troubleshooting difficult deliveries, processing returns, and resolving exceptions and claims within Colgate's Selling Terms and Conditions.
  • Support the achievement of all service goals for assigned customers.

Key Qualifications and Skills:

  • Bachelor's degree in Industrial Engineering, International Business, or a related field.
  • A minimum of 2 years of experience in logistics, customer service, or sales.
  • Advanced level of English proficiency.
  • Strong knowledge of SAP, advanced Excel, and Google Sheets.
  • Proven experience in managing the order to invoice cycle.
  • Excellent interpersonal and communication skills for handling internal and external relationships.
  • Ability to problem-solve and manage multiple tasks in a dynamic environment.
  • Strong customer focus and organizational skills to ensure customer satisfaction.


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