Eloqua Cloud Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Oracle A tiempo completo

Overview

We are seeking a highly skilled Eloqua Cloud Support Specialist to join our team at Oracle. This role requires excellent problem-solving skills, a strong bias for quality and engineering excellence at scale, and the ability to handle complex problems with professionalism.

Job Description

The successful candidate will be responsible for providing proactive support to customers, identifying and analyzing complex problems, and collaborating with internal teams to resolve issues. Key responsibilities include:

  • Providing technical support via telephone, written correspondence, and electronic services to corporate customers regarding Eloqua-related technical issues
  • Managing customer escalations/expectations and ensuring timely delivery of high-quality resolutions on technical issues
  • Developing and implementing strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
  • Educating customers through the problem-solving process and adopting Oracle diagnostic methodology & procedures when handling technical issues
  • Collaborating with cross-team and cross-product technical issues to resolve customer issues

Required Skills and Qualifications

To succeed in this role, candidates must possess:

  • A Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
  • Excellent interpersonal communication and written skills in English
  • Able to work with minimal supervision, self-motivated, self-directed, and take initiative to collaborate with members locally or globally across different geographical time zones
  • Discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations

Benefits

As an Oracle employee, you can expect:

  • A competitive salary: $85,000 - $110,000 per annum (dependent on location and experience)
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Opportunities for professional growth and development

Others

This is an exciting opportunity to join a dynamic team and contribute to the success of our customers. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply.



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