Technical Solutions Delivery Lead

hace 3 semanas


Ciudad de México, Ciudad de México ServiceNow A tiempo completo

About ServiceNow

ServiceNow is a global leader in digital workflows, helping organizations to create and implement workflow automation solutions. Our vision is to empower employees to do their best work by providing them with the tools and technology they need to succeed.

Job Summary

We are seeking a highly skilled Senior Technical Consultant to join our team as a Technical Solutions Delivery Lead. As a key member of our implementation project team, you will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional silos, geographic and business unit boundaries.

About the Role

The ideal candidate will have proven experience as a key technical resource leading the development of solutions in client environments. You will lead all technical aspects of project delivery and solution delivery, including application UI configuration, workflow configuration, development of required client-specific reporting, and interface with ServiceNow technical teams.

About You

To be successful in this role, you must have a strong understanding of WebServices, API's, Database-level integrations/ETL, Windows/Linux Operating System, Virtual machine configuration and connectivity, and knowledge of technical components such as LDAP, VPN, SSL and other such technologies. You should also have excellent communication skills (both written and verbal), demonstrated ability to influence and consult around all key technical decisions during project delivery, strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity, and proven team player and team builder.

Compensation and Benefits

This full-time position offers an estimated salary range of $140,000 - $180,000 per year, depending on qualifications and experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, flexible paid time off, and opportunities for professional growth and development.

About ServiceNow's Culture

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate. We approach our distributed world of work with flexibility and trust, offering various work personas (flexible, remote, or required in office) based on the nature of your work.



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