Portfolio Management Specialist

hace 7 días

Ciudad de México, Ciudad de México Bay Management Group A tiempo completo

**About the Role**

Bay Property Management Group, LLC is seeking an experienced remote property portfolio manager to join our team. This individual will be responsible for managing a portfolio of 150-175 doors, including single family homes, townhomes, and condos located in the Baltimore, Maryland market.

This is a primarily customer-service oriented role that requires liaising with tenants, property owners, and other constituents. You will not manage any staff for this role.

**Key Responsibilities**

  • Manage all aspects of an assigned property portfolio of approximately 150-175 doors.
  • Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members, and others.
  • Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.
  • Troubleshoot issues and work orders on behalf of tenants and owners.
  • Schedule service with maintenance technicians or vendors and follow up to ensure quality of work and completion.
  • Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owners.
  • Maintain low delinquency and budget for property.
  • Work collaboratively with multiple constituents to resolve and de-escalate potential issues that may occur.
  • Lead and coordinate the turn process for properties that are vacant and being prepared for new tenants, including cleaning, maintenance, compliance, and property preparation.
  • Ensure that all properties in assigned portfolio meet all the requisite codes and compliance for the location, including lead certifications, property registration, rental licenses, and other required certifications.
  • Complete administrative tasks related to tracking and documenting work.
  • Process move outs for security deposit reimbursement.
  • Active involvement in lease renewal process.

**Requirements**

  • High school diploma.
  • Impeccable customer service skills.
  • Previous experience as a property manager is preferred, but not required.
  • Ability to read and write professionally in English.
  • Knowledge of Microsoft Office Suite, especially Outlook and Excel.
  • Ability to read and create spreadsheets.
  • Able to problem solve independently and think quickly.
  • Able to handle tense and emotional customers professionally.
  • Ability to handle multiple responsibilities and tasks simultaneously.
  • Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and other typical issues.
  • Time management skills.

**Salary Information**

The salary for this position is $12USD per hour. Pay is $199.00 per hour and expected hours are 40 per week.

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