Water Supply Chain Optimization Specialist
hace 15 horas
Grundfos, a leading global water technology company, is seeking an experienced Water Supply Chain Optimization Specialist to join their team in Apodaca, Mexico. This role offers a competitive salary of $85,000 per year, making it an attractive opportunity for professionals looking to advance their careers in supply chain management.
Job Overview:
The successful candidate will be responsible for planning and executing spare parts orders in the United States, ensuring efficient after-sales supply chain operations and timely delivery of customer orders. This role will involve collaboration with a global team to optimize spare parts distribution across five Distribution Centers within Service & Solutions.
Main Responsibilities:
The ideal candidate will have experience in managing customer service complaints in aftersales, securing delivery of spare parts to customers in America. Key responsibilities include:
- Handling CIC tickets submitted by CSSC teams in the region and ensuring timely resolution or escalation to meet customer service standards.
- Assisting customers with order tracking and supply chain issues to maintain customer satisfaction.
- Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
- Collaborating with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
- Monitoring return stock from customers according to Group Policies.
- Facilitating close collaboration between CSSC, Global Logistics, and stakeholders globally to ensure efficient order execution.
- Attending to ad-hoc tasks from line manager or functional teams.
- Participating in Daily Action Meetings with 3PLs and tracking key performance indicators while identifying root causes and escalating to CoE if necessary.
Required Skills and Qualifications:
The successful candidate should possess a Bachelor's degree in supply chain/logistics or commercial management, along with 1-3 years of experience in a similar role. Additionally, they should have experience working with ERP SAP ERP/CRM/BW and previous experience in Customer Service and working with 3PL would be advantageous.
Benefits:
As a Water Supply Chain Optimization Specialist at Grundfos, you can expect a comprehensive benefits package that includes flexible working hours, up to 3 days' paid leave for volunteering, annual bonuses, parental support, internal well-being consultants and programs, engaging team buildings, and diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
About Grundfos:
Grundfos is one of the world's leading water technology companies with over 19,000 employees in more than 60 countries worldwide. Our mission is to help develop and fulfill your ambitions, both career and personal, guided by our six core values. We believe innovation is not only a business opportunity but an obligation, and we strive to make a positive impact on the world through our pioneering solutions to the world's water and climate challenges.
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