E-commerce Policy Training Specialist

hace 2 días


Ciudad de México, Ciudad de México Tiktok A tiempo completo

About TikTok

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TikTok is a global platform that empowers creators to express themselves and connect with others through short-form mobile video. Our mission is to inspire creativity and bring joy to our community.

Our Team

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The Global E-Commerce Governance and Experience team at TikTok is responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators alike. The Service and Moderation Team is part of this organization, working tirelessly to create a delightful service experience.

Job Description

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We are seeking an E-commerce Policy Training Specialist to join our team In this role, you will be responsible for developing and implementing training programs focused on policy training and staff knowledge management. This includes leading training workflows, delivering timely updates, and conducting training sessions based on cross-functions' moderation knowledge necessities.

Responsibilities:

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  • Develop and implement training programs to enhance staff knowledge and skills">
  • Lead training workflows and deliver timely updates to internal teams and business partners">
  • Conduct training sessions to address cross-functions' moderation knowledge needs">
  • Analyze and evaluate training program risks, and produce program reports for stakeholders">
  • Collaborate with internal stakeholders to identify training needs and develop localized training materials">
  • Evaluate moderator performance to gauge areas for improvement">
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Requirements

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To be successful in this role, you will need:

Qualifications:

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  • Bachelor's Degree in Education, Business Administration, or related fields">
  • Fluency in English and Spanish, both written and spoken">
  • Minimum 3 years of experience in training or education-related fields">
  • Track record in developing and implementing training solutions in the tech industry">
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Preferred Qualifications:

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  • Master's degree in Education, Business Administration, or related fields">
  • Experience in E-commerce or marketplace platforms">
  • Familiarity with e-commerce compliance requirements and internet governance management">
  • Able to effectively engage with leadership and facilitate discussions about complex topics">
  • Self-motivated with problem-solving skills and able to thrive in an ambiguous environment">
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Estimated Salary: $85,000 - $115,000 per year

Location: Los Angeles, CA (or remote)

Benefits: Comprehensive health insurance, 401(k) matching, flexible work arrangements, and professional development opportunities



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