Cloud Operations Manager

hace 6 días


Monterrey, Nuevo León, México Sap Se A tiempo completo

About Us

SAP SE is a global leader in enterprise software and software-related services. Our company culture is built on collaboration, innovation, and a shared passion to help businesses run better.

Our Team

Global Cloud Infrastructure & Delivery (GCID) is a team within SAP SE that develops and delivers cloud infrastructure and cloud operations services to our customers. We support our customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

Service Management

Our Service Management team focuses on monitoring, supporting, and improving cloud service levels for our customers. We provide services such as monitoring & event management, incident & major incident management, service request management, change management, and problem management.

What You'll Do

  • Develop a trusted advisor relationship with our customers and executive sponsors to drive cloud operation excellence.
  • Serve as the primary point of contact for our customers regarding cloud operation topics and issues.
  • Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
  • Facilitate quarterly operational reviews and monthly relationship reviews with our customers to confirm ongoing customer cloud operation goals and strengthen relationships.
  • Gain a deep understanding of our customers' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.

What You Bring

  • Strong experience in business processes.
  • 5+ years of experience in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
  • Sophisticated business sense and understanding of underlying drivers/strategy of our customers' business.
  • Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
  • Strong executive presence and presentation skills.
  • Handled difficult customers or situations and can demonstrate resolutions.
  • The motivation and flexibility to work in an environment where multiple stakeholders of different/conflicting interests can be involved.
  • Fluent in English (both written and oral).
  • ITIL certification(s) a bonus.
  • Cloud experience with Azure, AWS, or GCP a bonus.


  • Monterrey, Nuevo León, México Sap A tiempo completo

    About UsSAP is a global leader in enterprise software and software-related services. Our company culture is built on collaboration, innovation, and a shared passion to help the world run better.Our TeamGlobal Cloud Infrastructure & Delivery (GCID) is a team within SAP that develops and delivers services for cloud infrastructure and cloud operations. We...


  • Monterrey, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our Global Cloud Infrastructure & Delivery team. As a key member of our Service Management team, you will be responsible for developing trusted advisor relationships with Line of Business stakeholders and executive sponsors to drive cloud operation excellence.Key...


  • Monterrey, Nuevo León, México Sap A tiempo completo

    About UsSAP is a global leader in enterprise software and solutions, helping organizations run better by providing innovative technology solutions.Our TeamOur Global Cloud Infrastructure & Delivery (GCID) team develops and delivers cloud infrastructure and cloud operations services to SAP Lines of Business (LoB) and external customers. We support LoBs and...


  • Monterrey, Nuevo León, México Endava A tiempo completo

    About this roleWe are seeking an experienced Cloud Operations Engineer to join our team at Endava. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and managing cloud-based systems and applications.Key responsibilitiesDesign and implement cloud-based infrastructure solutions using AzureMigrate...


  • Monterrey, Nuevo León, México Sap Se A tiempo completo

    About SAPSAP is a global leader in enterprise software and software-related services. Our company culture is built on collaboration, innovation, and a passion for helping our customers succeed. We offer a dynamic and inclusive work environment, with a strong focus on learning and development, recognition for individual contributions, and a range of benefits...


  • Monterrey, Nuevo León, México Endava A tiempo completo

    About this roleWe are seeking an experienced Cloud Operations Engineer to join our team at Endava. As a CloudOps Expert, you will be responsible for designing, implementing, and managing cloud-based systems and infrastructure.Key responsibilitiesDesign and implement cloud-based solutions using AzureMigrate subscriptions from one Azure organization to...


  • Monterrey, Nuevo León, México Endava A tiempo completo

    Role Overview We are seeking a highly skilled professional in Cloud Operations and DevOps to join our team. This position requires a deep understanding of Azure, with a particular focus on account-to-account migrations, which involves transferring subscriptions between different Azure organizations. Key Responsibilities Manage and oversee cloud...


  • Monterrey, Nuevo León, México People Cloud A tiempo completo

    **About the Role** We are seeking a highly skilled IT Business Administration and Financial Management professional to join our team at People Cloud. As a Regional IT Asset Manager, you will be responsible for ensuring that operational and reporting SLAs are met. **Key Responsibilities** Consolidate and follow up on Local IT Budget and chargeback Manage...

  • Operations Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Autozone A tiempo completo

    **Job Summary**We are seeking a highly skilled Operations Manager to join our team at Autozone. As an Operations Manager, you will be responsible for reviewing and improving store operation processes, creating automatic controls for operations monitoring, and managing projects with internal and external stakeholders.**Key Responsibilities**Design, implement,...


  • Monterrey, Nuevo León, México Canonical - Jobs A tiempo completo

    About the RoleThis is an exciting opportunity for a seasoned technologist with a passion for Linux and Cloud technologies to join Canonical's BootStack team as a Cloud Engineering Manager. As a key member of our engineering team, you will be responsible for driving the success of our customers who leverage Ubuntu and open-source products.Key...


  • Monterrey, Nuevo León, México Esa Consultoria E Ingenieria S.A. De C.V. A tiempo completo

    About the RoleEsa Consultoria E Ingenieria S.A. De C.V. is seeking a highly skilled Senior Operations Manager to join our team. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities.Key ResponsibilitiesSupervise and manage warehouse staff to ensure efficient daily operations.Evaluate and report...


  • Monterrey, Nuevo León, México Autozone A tiempo completo

    **Job Title:** Financial Operations Manager**Position Purpose:**The Financial Operations Manager is responsible for the successful execution of financial projects from initiation to closure. This role requires a combination of skills, including the ability to analyze financial data, detect potential risks, and develop strategies to mitigate them. The...


  • Monterrey, Nuevo León, México Endava A tiempo completo

    Role Overview We are seeking a highly skilled professional with extensive experience in cloud operations, particularly within the Azure ecosystem. The ideal candidate will have a proven track record in executing account-to-account migrations, specifically transitioning subscriptions between Azure organizations. Required Skills and Experience -...

  • Gcp Operations Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Connectingology A tiempo completo

    **Job Summary**We are seeking a highly skilled Gcp Operations Manager to join our team at Connectingology. As a key member of our operations team, you will be responsible for owning and creating performance improvement plans, as well as managing the performance and career development of our technical support team.**Key Responsibilities**Create, implement,...


  • Monterrey, Nuevo León, México Lego A tiempo completo

    {"title": "Logistics Operations Manager", "content": "Key ResponsibilitiesAs a Logistics Operations Manager at the LEGO Group, you will be responsible for ensuring the smooth execution of logistics operations, including warehouse management, inventory control, and supply chain coordination.Key Responsibilities:Manage and coordinate logistics operations to...


  • Monterrey, Nuevo León, México Cargado A tiempo completo

    {"title": "Business Operations Manager", "content": "**Unlock the Power of Cross-Border Logistics**At Cargado, we're revolutionizing the way goods move between the US and Mexico. As our Business Operations Manager, you'll be the backbone of our operation, ensuring seamless logistics and efficient supply chain management.**Your Key Responsibilities:**Manage...

  • Operations Manager

    hace 1 día


    Monterrey, Nuevo León, México Ópticas Ver De Verdad A tiempo completo

    Job Summary We are seeking a highly skilled Operations Manager to join our team at Ópticas Ver De Verdad. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity, and tracking and coordinating the receipt, storage, and timely delivery of...

  • Operations Manager

    hace 4 días


    Monterrey, Nuevo León, México Amazon A tiempo completo

    {"h1": "Area Manager - Worldwide Operations", "p": "As a front-line leader in Amazon Operations, you will have the opportunity to invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. Your main focus will be motivating, mentoring, and...


  • Monterrey, Nuevo León, México Polaris Inc. A tiempo completo

    {"title": "Warehouse Operations Manager", "content": "Job SummaryPolaris Inc. is seeking a highly skilled Warehouse Operations Manager to join our team. As a key member of our distribution center, you will be responsible for overseeing the daily operations of our warehouse, ensuring efficient and effective management of inventory, and driving continuous...

  • Operations Manager

    hace 6 días


    Monterrey, Nuevo León, México Cummins A tiempo completo

    Job SummaryWe are seeking a highly skilled Operations Manager to join our specialized Logistics team at Cummins Operations in Cienega de Flores, Nuevo León, Mexico.Key ResponsibilitiesProvide operations leadership for warehouse or Distribution Center.Manage overall operation including transportation and packaging.Ensure a safe working environment for all...