Customer Service Manager

hace 2 meses


Apaseo el Grande, Guanajuato, México Wallenius Wilhelmsen A tiempo completo
Job Summary:

As a Customer Care Supervisor at Wallenius Wilhelmsen, you will play a crucial role in ensuring seamless communication between internal and external customers. Your primary responsibility will be to plan and execute shipments, manage yard operations, and provide exceptional customer service.

Key Responsibilities:

• Coordinate with internal teams to ensure timely submission of reports and efficient planning of shipments.
• Collaborate with clients to review compliance with instructions and provide attention to detail throughout the shipment process.
• Develop and implement strategies to improve employee skills and competencies through training activities.
• Evaluate personnel performance and provide guidance for growth and development within the company.
• Make informed decisions regarding team working days and delegate responsibilities effectively.

Requirements:

• Bachelor's degree in Administration or a related field.
• Proficiency in administrative informatics and information technologies, including SAP.
• Intermediate English language skills for effective communication.
• Ability to travel as required.

What We Offer:

Wallenius Wilhelmsen is a dynamic and innovative company that values its employees. As a Customer Care Supervisor, you will have the opportunity to work with a talented team, develop your skills, and contribute to the company's success.

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