Customer Service Representative

hace 3 semanas


Tijuana, Baja California, México Integon A tiempo completo

**Customer Service Role**:

We are seeking a skilled Customer Service Representative to join our team at Integon. In this role, you will be responsible for handling customer inquiries, addressing policy and billing questions, and resolving service concerns in a professional and accurate manner.

**Key Responsibilities**:

• Handle customer inquiries via phone, email, or in-person
• Resolve routine, complex, and unique customer issues
• Ensure first call resolution and customer satisfaction on all transactions handled
• Employ probing questions and actively listen to customer issues or questions

**Requirements**:

• High school diploma or equivalent experience
• 2-3 years customer service experience preferred
• Property and Casualty license may be required
• Excellent level of communication skills (both written and verbal)



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