Technical Support Specialist

hace 17 horas


Xico, México Spoton: Corporate A tiempo completo

At SpotOn Corporate, we're committed to delivering exceptional technical support to our clients. As a Payment Devices Specialist, you will be a vital part of our team, ensuring clients receive top-tier technical assistance.

We are seeking experienced professionals to join our customer service team and provide technical support to our clients. If you have a strong passion for problem-solving and delivering outstanding service, we encourage you to apply.

The ideal candidate will possess excellent communication skills, a proven track record in hardware and software troubleshooting, and the ability to explain technical concepts to non-technical users with clarity and patience.

We offer a competitive compensation package, including:

  • A base salary of $18,250.00 MXN
  • A performance bonus of up to $3,660.00 MXN

In addition to our competitive compensation package, we offer a range of benefits, including monthly food vouchers, law benefits, SGMM, vision and dental insurance, life insurance, and gym membership.

We strive to maintain a healthy work-life balance, offering two days off per week. We also prioritize career growth, providing opportunities for development and a clear career progression plan.

About the Job:

Job Overview

This is an exciting opportunity to join our team as a Payment Devices Specialist. In this role, you will be responsible for diagnosing and resolving technical issues efficiently while maintaining a high standard of customer satisfaction.

The key responsibilities of this role include:

  • Diagnosing, managing, and resolving technical issues with accuracy and efficiency
  • Delivering excellent customer service through clear verbal and written communication
  • Tackling challenging, high-stress situations with a focus on problem-solving
  • Staying updated on our products and services, including new features and updates, to better assist customers
  • Maintaining organized and detailed records of customer interactions
  • Collaborating with internal teams to ensure seamless resolution of technical challenges


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