Technical Support Specialist
hace 17 horas
At SpotOn Corporate, we're committed to delivering exceptional technical support to our clients. As a Payment Devices Specialist, you will be a vital part of our team, ensuring clients receive top-tier technical assistance.
We are seeking experienced professionals to join our customer service team and provide technical support to our clients. If you have a strong passion for problem-solving and delivering outstanding service, we encourage you to apply.
The ideal candidate will possess excellent communication skills, a proven track record in hardware and software troubleshooting, and the ability to explain technical concepts to non-technical users with clarity and patience.
We offer a competitive compensation package, including:
- A base salary of $18,250.00 MXN
- A performance bonus of up to $3,660.00 MXN
In addition to our competitive compensation package, we offer a range of benefits, including monthly food vouchers, law benefits, SGMM, vision and dental insurance, life insurance, and gym membership.
We strive to maintain a healthy work-life balance, offering two days off per week. We also prioritize career growth, providing opportunities for development and a clear career progression plan.
About the Job:
Job OverviewThis is an exciting opportunity to join our team as a Payment Devices Specialist. In this role, you will be responsible for diagnosing and resolving technical issues efficiently while maintaining a high standard of customer satisfaction.
The key responsibilities of this role include:
- Diagnosing, managing, and resolving technical issues with accuracy and efficiency
- Delivering excellent customer service through clear verbal and written communication
- Tackling challenging, high-stress situations with a focus on problem-solving
- Staying updated on our products and services, including new features and updates, to better assist customers
- Maintaining organized and detailed records of customer interactions
- Collaborating with internal teams to ensure seamless resolution of technical challenges
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