Audible Technical Support Specialist

hace 2 días


Ciudad de México, Ciudad de México Audible A tiempo completo
About This Role

Audible is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a key member of our technical support group, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique culture.

Key Responsibilities:
  • Become an expert in one or more services and provide support activities for these services, regularly working with development teams to establish and improve service support.
  • Operate with guidance from management and aggressively drive issues to resolution, utilizing business logic and architecture of supported services to resolve undocumented trouble tickets.
  • Read and understand complex application code, making approved code fixes to resolve support issues and providing mentoring, training, documentation, and tools to other support engineers to enable them to perform support activities.
  • Regularly contribute to the creation and improvement of all support documentation, including code builds and deployments, communicating status regularly before, during, and after each deployment.
  • Create and interpret metrics that measure support success and service performance, helping to develop and refine operational policies and procedures used by teams and internal customers.
  • Participate fully and constructively in the planning of team's work, having the ability to write simple and efficient tools to improve operational efficiency and contributing to design and development of support tools using software engineering best practices.
Benefits

As a Technical Support Specialist at Audible, you will enjoy a competitive salary of approximately $85,000 per year, depending on experience, as well as opportunities for professional growth and development. Our company culture prioritizes collaboration, innovation, and customer satisfaction, and we offer a range of benefits to support our employees' physical and mental well-being. If you are a motivated and detail-oriented individual who excels in a fast-paced technical environment, we encourage you to apply for this exciting opportunity.



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