Senior Solution Architect

hace 3 semanas


Xico, México Nielseniq A tiempo completo
Senior Solution & Support Engineer

At NielsenIQ, we're seeking a highly skilled Senior Solution & Support Engineer to join our team of innovative technologists. As a key member of our technology team, you'll play a critical role in delivering exceptional technical support and solutions to our clients worldwide.

Key Responsibilities:

  • Provide expert technical support to clients via our support ticketing system, ensuring timely resolution of issues within SLAs
  • Collaborate with internal teams to onboard new customers, including setup, configuration, and technical guidance
  • Monitor and validate data automated processes to ensure seamless operations
  • Document knowledge and share expertise with colleagues to drive continuous improvement
  • Stay up-to-date with product knowledge and latest features to provide informed solutions

Requirements:

  • Bachelor's degree in Information Systems, Computer Science, or related field
  • Proven experience in technical support or implementation roles
  • Strong troubleshooting and problem-solving skills, with attention to detail
  • Excellent customer service orientation and communication skills
  • Proficiency in SQL and strong analytical skills
  • Ability to work outside regular business hours as needed

Nice to Have:

  • Knowledge of Linux systems, utilities, and scripting
  • Experience supporting analytic products in SAAS environments
  • Development skills and knowledge of ETL processes

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights and data to drive business growth. With a global presence and a commitment to innovation, we're shaping the future of consumer intelligence.


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