Cloud Operations Specialist
hace 2 semanas
SAP is seeking a highly skilled Cloud Basis Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPI and SLA's, deescalating running escalations, and working towards automating various day-to-day operational tasks.
Key Responsibilities
- Ensure Day-to-Day Quality Service Delivery
- Define and Track Various Service KPI and SLA's
- Deescalate Running Escalations
- Work Towards Automating Various Day-to-Day Operational Tasks
About the Team
Our team is a global team spread across Mexico and India, with a diverse and different level of expertise. We are a combination of technical and operational delivery experts, working towards a common goal of providing high-quality service to our customers.
Requirements
- 5+ years' work experience in Infrastructure and Basis administration
- 5+ years' experience in service delivery in global teams
- Experience in handling the Managed Service Delivery model
- Managing the operations and 24/7 delivery unit
SAP Culture
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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