Basware Technical Support Specialist

hace 4 semanas


Xico, México Engie A tiempo completo

**Job Summary**

Engie is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers using the Basware platform.

**Key Responsibilities**

  • Provide technical support and expertise to customers using the Basware platform
  • Contribute to the training of key users on the Basware platform and business processes
  • Validate access demands in My Portal and analyze and answer blocking incidents and service requests on Basware
  • Provide ongoing technical support to resolve issues and answer questions
  • Contribute to the preparation and organization of demands for new training to key users
  • Support suppliers in connecting to the Basware platform to send or register invoices
  • Provide technical expertise on the Basware platform

**About Engie**

Engie is a global energy player committed to the energy transition and expert in three businesses: electricity, natural gas, and energy services. We employ 155,000 people in over 70 countries and achieved a turnover of around €70 billion in 2015.

**About the Role**

This is a demanding project governed by calendar constraints and closely monitored by stakeholders. The successful candidate will have to work on a project that is part of a broad program to harmonize solutions and improve work processes.



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