Sales Development Manager

hace 1 mes

Ciudad de México, Ciudad de México LatamCent A tiempo completo
Job Description

Growth Era is a leading growth enablement company with a passion for generating high-quality sales meetings for a wide range of organizations. Our unique business model provides a full-scale, multi-channel outreach Sales Development Department to our clients, all for a fraction of the cost of building and managing this function in-house.

Key Responsibilities
  • Team Leadership
    • Oversee and support a team of SDR Managers ensuring they have the resources, training, and guidance needed to manage their teams effectively.
    • Oversee and support the Training and Onboarding department that is responsible for bringing in new SDRs in the company
    • Foster a culture of excellence, continuous learning, resilience, and high energy within the SDR teams.
  • Strategic Planning & Process Optimization
    • Develop and implement strategic plans for the SDR department, aligning with overall company goals.
    • Plan capacity of SDRs and SDR hiring needs with the Training and Onboarding department.
    • Develop and refine processes to increase efficiency and effectiveness in lead generation, qualification, and sales meeting conversion.
  • Performance Monitoring
    • Track and analyze key performance indicators (KPIs) for SDR teams.
    • Ensure SDR teams are meeting client requirements and delivering high-quality meetings.
    • Track and analyze performance improvement plans (PIP) for SDR teams.
    • Track and analyze coaching plans for SDR teams.
    • Follow the performance of the SDR Managers on a weekly and monthly level.
    • Use data-driven insights to identify areas for improvement and implement strategies to enhance performance.
    • Implement quality assurance measures to ensure consistent and high-quality outreach efforts.
  • Reporting
    • Provide regular reports to senior management on Sales Development Department performance, including successes, challenges, and areas for improvement.
    • Use data to support decision-making and strategic adjustments.
  • Problem Resolution
    • Address and resolve any issues that arise within the SDR teams.
    • Act as a point of escalation for complex problems and client/leadership concerns.
  • Collaboration
    • Work closely with other departments, such as client success and sales operations, to ensure a cohesive approach to lead generation and meeting conversion.
    • Facilitate effective communication and collaboration across teams.
  • Innovation
    • Stay updated with industry trends, emerging technologies, and best practices.
    • Implement new tools, techniques, and methodologies to enhance the SDR function.
  • Client Retention and Satisfaction
    • Ensure high levels of client satisfaction by delivering on promises and exceeding expectations.
    • Focus on client retention through excellent service and relationship management.
Qualifications
  • Minimum of 3 years of experience managing SDR teams.
  • Experience in leadership roles, including overseeing managers and cross-departmental teams.
  • Strong analytical skills, with the ability to track and assess KPIs, coaching plans, and performance improvement plans.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively across multiple departments such as Client Success, Sales Operations, and senior management.
  • Experience in preparing and delivering reports on team performance, successes, and areas for improvement to senior leadership.
  • Familiarity with sales development tools, CRM systems, and sales engagement platforms.
  • In-depth knowledge of industry trends, emerging technologies, and best practices in sales development.
What We Offer
  • Remote work with flexibility to accommodate your lifestyle and full-time contract.
  • Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday).
  • A friendly working environment, open to free communication.
  • Opportunity for professional growth, training, and career development.
  • Regular team-building events and social activities to foster a positive and engaging workplace culture.
  • Access to the latest sales technologies and tools to help you succeed in your role.
  • Opportunity to be a part of a fast-growing US-based company with an innovative, high-energy culture that is constantly growing.
  • Strong base salary with well-designed performance-driven bonus plan. Base Range: $2200 - $3000. Monthly Bonus range: $530 - $1050. Guaranteed bonus (90 days): $615.

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