Sales Representative
hace 3 días
Company Overview:
Mci Jobs is a leading provider of innovative solutions, empowering customers with exceptional service. We foster a culture of excellence, driven by dedicated professionals who thrive in fast-paced environments.
Salary and Benefits:
This Sales Representative role offers a competitive base wage of $45,000 per annum, plus lucrative sales commissions and contest incentives. In addition to our comprehensive benefits package, including health insurance, retirement plans, and paid time off, you'll enjoy a dynamic work environment that values your growth and well-being.
Job Description:
We're seeking a skilled Sales Representative to join our team, providing top-notch customer experience through proactive support, tailored solutions, and efficient issue resolution. Your exceptional communication skills, adaptability, and ability to thrive in a fast-paced setting will make you an invaluable asset to our organization.
Key Responsibilities:
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Accurately document and process customer orders in appropriate systems
Requirements:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- BASIC KNOWLEDGE OF MICROSOFT OFFICE SUITE (EXCEL, POWERPOINT, WORD, OUTLOOK)
- BASIC UNDERSTANDING OF WINDOWS OPERATING SYSTEM
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
Preferred Qualifications:
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Working Conditions:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.
Equal Opportunity Employer:
Mci Jobs is committed to fostering a diverse and inclusive workplace, where all employees feel valued and respected. We welcome applicants from diverse backgrounds and perspectives, and we are an equal opportunity employer.
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