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Operations Support Specialist
hace 1 mes
Job Summary: We are seeking an Operations Support Associate to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Key Responsibilities:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas.
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard.
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates.
- Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes.
- Monitor requirements related to compliance with Corporate Policies.
- Monitor and implement corrective actions derived from MCA reviews and other control entities.
- Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process.
Requirements:
- 2-5 years of relevant experience.
- Proficient in Microsoft Office.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to work in fast pace and changing environment.
- Ability to analyze data and solve problems.
- Proven organizational and time management skills.
Education: Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
