Vacation Rental Operations Manager

hace 2 meses


Pto Vallarta, Jalisco, México Naya Homes A tiempo completo

We are seeking a highly skilled and experienced Vacation Rental Operations Manager to join our team at Naya Homes. This is an exciting opportunity to be part of a growing company that is transforming the Latin American vacation and short-term rental market.

About Us

Naya Homes is building a property management and hospitality platform that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. We are well-funded and plan to move quickly in a market offering enormous opportunities.

Role Overview

As a Vacation Rental Operations Manager, you will play a key role in shaping the company's operations, culture, and execution of tech-enabled property management services. You will be responsible for ensuring the successful monetization of assets and providing guests with unique and magical experiences across Mexico and later Latin America.

Responsibilities

  • Manage KPIs and NPS on customer satisfaction and operational efficiency of every unit at your portfolio
  • Coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience
  • Develop best practices playbook to help set up trainings for future hires across local and international markets
  • Develop new market deployment playbooks and operational processes that adapt for the market and transverse markets
  • You'll be the guide of our Happiness agents to maximize their potential
  • Manage a healthy, stable and clear P&L of the unit
  • Attend guest/homeowners requests and issues to guarantee the best experience, anticipating guest needs and personalize their experience

Requirements

To be successful in this role, you should have:

  • 5+ years of experience in hospitality, tech, or other operational roles within startups
  • 2+ years of experience as a PM in one or more of the leading Property Management and Rentals companies in Puerto Vallarta
  • Familiarity with cleaning, operations, hospitality and maintenance processes, be open to continue improving and bringing new initiatives and strategies to the table
  • You fundamentally love hosting, hospitality, and genuinely enjoy seeing guests experience magic
  • Have worked and thrived in a fast-paced environment at an early stage company (preferred, not required)
  • Excel at working cross-functionally and being a collaborative team player
  • Excellent communicator
  • Inspired by and passionate about the mission
  • English speaker

Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits such as health insurance, 401(k) matching, and generous paid time off. You will also have the opportunity to grow in the organization and contribute to the direction of the company.

Location

This role is based in Puerto Vallarta, Mexico. You will be responsible for managing properties across Mexico and later Latin America.



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