Collections Team Lead

**Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...

The Citi Collection Management team is seeking a highly skilled Senior Collections Manager to lead our collections efforts. The ideal candidate will have extensive experience in collection management, with a strong background in leadership and supervisory responsibilities.Key Responsibilities:Lead a team of collections professionals to achieve business...

About the RoleThe Customer Service Team Lead is an intermediate position responsible for overseeing the daily operations of a customer-facing team. This role involves delegating tasks, supervising team performance, and ensuring individual and group goals are met.Key Responsibilities

The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...

About the RoleCiti is seeking an experienced Telecom Collections Specialist to join our team. This role is a full-time opportunity that requires excellent communication and negotiation skills.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issues.Research problems, such as skip tracing, to develop external contacts.Share...

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

The Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Citi is seeking a skilled Business Development Collections Specialist to join our team. As a key member of our Operations - Collections Default department, you will play a critical role in driving business growth and revenue expansion through effective collections strategies.About the RoleThe ideal candidate will have 1 year of experience working under...

The Service Team Lead at Citi is responsible for overseeing the daily workflow of a Customer Service team. This role involves delegating tasks, performing routine activities, and resolving issues that may impact the organization.**Key Responsibilities:**• Allocate work for a small Customer Service team (typically up to 10) and serve as the team leader•...

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

The Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...

Job DescriptionThe Customer Service Team Lead is an intermediate position responsible for overseeing the daily workflow of a customer service team in coordination with the customer service function.**Responsibilities:**Lead and direct a small customer service team (typically up to 10) and serve as the team leader- Supervise and perform customer service...

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

About the RoleWe are seeking a highly skilled Data Recovery Specialist for Debt Collections to join our team at Citi. This is an exciting opportunity for a developing professional to apply their specialty area knowledge in monitoring, assessing, analyzing, and evaluating processes and data.ResponsibilitiesIndependently design and analyze standard to...

At Citi, we are seeking an exceptional Senior Collections Professional to join our team. This is a full-time position that offers the opportunity to work under general supervision and established procedures.About the Role:This role will involve utilizing advanced negotiation skills to resolve delinquency issues, researching problems, such as skip tracing, to...

The Service Supervisor is an intermediate position responsible for overseeing the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Key Responsibilities:**Allocate work for small...

At Citi, we are seeking an experienced Customer Service Team Lead to oversee the day-to-day operations of our call center. This is a full-time position that requires strong leadership and management skills, as well as excellent communication and analytical abilities.About the RoleThe successful candidate will be responsible for managing a team of customer...

**Responsibilities**: - Directly lead a team of 20-25 associates to achieve individual and team performance goals. - Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance - Manage various performance and productivity objectives through the use of call management system, scheduling...

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...